Last updated: 1 June 2026
1. Introduction
rezeki44 ("rezeki44", "we", "us", "our") operates the online gaming platform accessible at rezeki44.club. We are committed to protecting the personal data and privacy of all individuals who access our website, register a player account, or otherwise interact with our services (collectively, "the Platform").
This Privacy Policy ("Policy") describes the types of personal information we collect from players and visitors, the purposes for which we use that information, the circumstances under which we may share it with third parties, and the rights available to you in respect of your personal data. By accessing or using the rezeki44 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy should be read in conjunction with the rezeki44 Terms & Conditions. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
2. Personal Data We Collect
rezeki44 collects personal data through several channels. The categories of personal data we may collect include, but are not limited to, the following:
- Registration data: Full name, date of birth, gender, nationality, email address, username, and password (stored in hashed form) provided when you create a rezeki44 player account.
- Identity verification data: Copies of government-issued identification documents such as Malaysian MyKad or passport, proof of address documents, and selfie photographs submitted as part of Know Your Customer (KYC) verification procedures.
- Financial data: Payment method details (including e-wallet identifiers, bank account details, and transaction reference numbers) provided in connection with deposits and withdrawals. Full card numbers are never stored on our servers.
- Transaction data: Records of all deposits, withdrawals, wagers, game outcomes, bonus credits, and account balance history associated with your rezeki44 account.
- Technical data: IP address, device type, browser type and version, operating system, screen resolution, and device identifiers collected automatically when you access the Platform.
- Usage data: Pages visited, games played, session duration, click behaviour, and navigation patterns within the rezeki44 Platform, collected via cookies and server-side logging.
- Communications data: Records of correspondence between you and rezeki44 customer support via live chat, email, or other channels, including chat transcripts and support ticket content.
- Geolocation data: Country and region-level location inferred from your IP address, used to apply appropriate jurisdictional restrictions and to detect potential access from prohibited territories.
3. How We Use Your Personal Data
rezeki44 processes personal data for the following purposes:
- To create, manage, and maintain your rezeki44 player account and to verify your identity in accordance with our KYC obligations.
- To process deposits and withdrawals and to maintain accurate financial records in MYR.
- To deliver the gaming services, including slots, live casino, sportsbook, and crash games, and to personalise your experience on the Platform.
- To administer bonuses, promotions, and loyalty rewards associated with your rezeki44 account.
- To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the Platform.
- To comply with applicable anti-money-laundering (AML), counter-terrorism financing (CTF), and responsible gaming legal obligations.
- To communicate with you regarding account activity, security alerts, promotional offers, and platform updates, where you have consented to receive such communications.
- To improve the performance, security, and functionality of the rezeki44 Platform through analytics and user research.
- To resolve disputes and enforce the rezeki44 Terms and Conditions.
4. Legal Basis for Processing
rezeki44 processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between rezeki44 and the Player, including account creation, payment processing, and delivery of gaming services.
- Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
- Legitimate interests: Processing carried out for fraud prevention, platform security, and business analytics, where such interests are not overridden by the rights and interests of Players.
- Consent: Processing for direct marketing communications, where the Player has provided explicit prior consent. Consent may be withdrawn at any time by contacting rezeki44 support.
5. Disclosure to Third Parties
rezeki44 does not sell or rent personal data to third parties. We may disclose personal data in the following limited circumstances:
- Payment processors: Personal and financial data is shared with payment processors (including e-wallet operators such as Touch n Go and Boost, and banking partners such as Maybank, CIMB, and Public Bank) to the extent necessary to process transactions.
- KYC/AML service providers: Identity verification data may be shared with accredited identity verification and anti-fraud service providers solely for the purpose of completing mandatory verification procedures.
- Game software providers: Certain usage data may be shared with licensed game software providers (such as Pragmatic Play, PG Soft, and Microgaming) to facilitate game delivery and resolve technical disputes.
- Regulatory authorities: rezeki44 may disclose personal data to competent regulatory, law enforcement, or governmental authorities when required to do so by applicable law, court order, or binding regulatory directive.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of rezeki44, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
All third-party service providers with whom rezeki44 shares personal data are contractually required to process such data only in accordance with rezeki44's instructions and applicable data protection laws.
6. Cookies & Tracking Technologies
rezeki44 uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform for the following purposes:
- Strictly necessary cookies: Essential for the operation of the Platform, including session management, authentication, and security functions. These cannot be disabled without impairing Platform functionality.
- Analytics cookies: Used to collect aggregated, anonymised data about how visitors navigate and use the rezeki44 Platform, enabling us to identify performance issues and improve the user experience.
- Preference cookies: Used to remember your settings and preferences (such as language and display options) so that you do not need to re-enter them on each visit.
You may control and manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the rezeki44 Platform.
7. Data Retention
rezeki44 retains personal data for as long as your player account remains active and for a period thereafter as required by applicable legal, regulatory, audit, and dispute resolution obligations. In particular:
- Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations.
- Transaction records are retained for a minimum of seven (7) years following the date of the transaction.
- Customer support communications are retained for up to three (3) years following the resolution of the relevant matter.
- Technical and usage data is retained in aggregated, anonymised form indefinitely for analytics purposes.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with rezeki44's data disposal procedures.
8. Data Security
rezeki44 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the rezeki44 Platform.
- Hashing of passwords — rezeki44 staff cannot see or retrieve your plain-text password under any circumstances.
- Access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of the Platform and associated infrastructure.
- Incident response procedures to detect, report, and remediate any personal data breaches in a timely manner.
Despite these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their rezeki44 accounts and to contact support immediately if they suspect any unauthorised activity.
9. Your Data Rights
Subject to applicable law, you have the following rights in respect of the personal data rezeki44 holds about you:
- Right of access: You may request a copy of the personal data rezeki44 holds about you.
- Right of rectification: You may request correction of inaccurate or incomplete personal data.
- Right of erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
- Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances.
- Right to data portability: You may request a machine-readable copy of the personal data you have provided to rezeki44 for transfer to another data controller.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact rezeki44 customer support via live chat or at the email address listed in the Contact section below. We will respond to all verified requests within a reasonable timeframe.
10. Children's Privacy
The rezeki44 Platform is strictly intended for individuals aged 21 years and above. rezeki44 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person who does not meet the minimum age requirement, we will take immediate steps to close the associated account and delete all related personal data. If you believe a minor has accessed the rezeki44 Platform, please notify us immediately via our customer support channels.
11. Changes to This Privacy Policy
rezeki44 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Your continued use of the rezeki44 Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or rezeki44's handling of your personal data, please contact our Data Protection team:
Email (plain text only): [email protected]
Live Chat: Available 24/7 directly through the rezeki44 platform.
All data-related requests will be acknowledged within 3 business days and resolved within 30 calendar days, subject to the complexity of the request and verification of the requester's identity.